I have been very impressed with the honesty and great customer service provided to me by Ceferino Zambrano. Cef always fully answered my many questions and kept me very well informed on the new car order process and always responded very promptly to any of my texts or emails regarding my new 2022 Telluride SX. My new Telluride even arrived one week early for me to finalize my purchase! I hope to purchase all my vehicles from Cef in the future, and I have already highly recommended him to members of my family and my friends. You will not be disappointed ...
I wanted to give praise to Andrew Gomes who was an absolute champion throughout the entire buying process: I really liked how smooth everything went. I’ve had some bad new car buying experiences in the past and Andrew Gomes is the one that really stood out. There was no pressure and he made me feel like I was going to be a new member of the Moritz KIA family for years to come. He was awesome and answered all of my questions promptly and professionally. He even came in earlier before his shift to finalize the paperwork. The car ...
Quick and easy. Everyone was nice and accommodating. Ceferino was able to give me options within my price range and where I wanted to be with my monthly payment. Was able to get my dream car!
Cef was wonderful to work with! He was very patient and answered all our questions. If he didn’t know he found out!Great experience!
I have bought a few cars in my life and this was the best experience have had . Hassle free and I even left and looked at another car at Sewell Infinity but came back . Thank you
I just bought my second car from this dealership. I had never bought a second car from any dealership in 50 years, although before buying my first one from Moritz Kia Hurst three years ago, I had thought about going back to the previous dealer. But the first purchase from Moritz changed my mind about doing a repeat business with another dealer. Now, I will admit I hadn't planned on buying another vehicle just 3 years after I bought the first one from Moritz Kia Hurst. But after hearing about some of the trade-in deals friends and acquaintances were getting on ...
After having a really bad experience at honda we went to Kia (10 min before closing) and Sam was extremely helpful he explained everything to us we explained our situation and he completely understood he brought the car we asked for really fast & just made everything so much easier & stress free even if it was way past closing time which we apologize for & he had not problem with ... we visited this place before looking at other dealerships
After visiting 2 other Kia dealers, the drive from Dallas to Hurst was well worth it, upon visiting. Cef was great & so happy I ordered my Telluride, which came in much earlier than expected! The overall experience was excellent!
My sales rep was Ceferino Z. and he did an amazing job! I had told him what my min monthly payment was and he did just exactly that. He was nice and went above and beyond. Thank You Ceferino!!
This is the third time We buy a car from Moritz Kia Hurst. Their team is amazing and always find a great deal that works for everyone. Scot Schuler is the best salesman. He is very charismatic and will not push you to buy something you don’t want. He will make sure you leave with your dream car. Robert Sanders, one of the managers, will work with you to get the right price. Amir Rafiq in the finance department will make sure you are happy with the price before you walk out the door and explain everything you will ...
Best dealership ever, I had a great experience buying my 1st new car. Everyone was very kind and helpful. I really appreciate how convenient and easy they made it for me.
Scot (with one T) and the Kia team was fantastic! I have never had such a positive experience at a car dealership. From the moment I drove into the lot with my trade to the moment I drove away in my new car, was truly enjoyable and entertaining. I did not feel the usual pressure one feels at a dealership, everything was truly about finding what worked best for me and that was really appreciated! I am definitely a Kia family member for life. 😁
Moritz Kia Hurst have always been there for me. I have purchased 9 Kia's over the many years dealing with Kia. Wi recommend them to anyone.
I love the Kia Soul thanks to Cef your amazing 👍 a big thanks to Daniel Williams also for getting me a great price with low credit
This is the 4th Kia I have bought from Moritz. It was the best car buying experience I have had. Scot was great. I will definitely recommend him and Moritz to friends and family.
Ceferino was very professional from the application to the signing of the paperwork. No haggling and he did what he said he would do! Charwick was very professional and knowledgeable as well!!
Awesome experience. Scot was a terrific salesman who never came off as a salesman. He really got to know us and seemed really interested in our lives. Charwick did an excellent job explaining our options with financing. All in all a great experience.
Everyone involved with the purchase of both my sons new forte and my new soul we’re absolutely fantastic. Ceferino Made it all happen along with Chadwick and financing. I couldn’t be happier and more satisfied with the payments or the new cars
I loved the experience with Ceferino, extremely professionally along with the staff. Ceferino handled us with care. Thank you for the wonderful lunch as well.
My sales representative was knowledgeable, concerned for my interest and took his time to try and help me fine the vehicle to work for me and my family. Professional, no pressure and great product knowledge.
Really great service.. Cef is really nice and very helpful love the dealership love the car. Couldn’t have found nicer or more welcoming people.
Very happy with Cef he went above and beyond helping us get Kim’s Telluride always keeping us informed during our 2 month or so wait would of liked to gotten out sooner then 4 hrs maybe get more finance people and a little more inside remodeling 👍🙂
We drove 4 and a half hours to look at cars at Moritz Kia. It was worth the drive. Our salesman Rab and finance manager Charwick were very professional, very kind and really patient. This is the only time I can remember getting phone calls to check if we made it home ok and did we like our car. I would recommend anyone to go see Rab to buy a car.
Perfect as always oh gosh this needs to be twenty five words long what should I say hmm let me think ok I am happy
Friendly and kind staff. Very helpful and knowledgeable. Scheduling service is never a problem and service department is always on time. Thomas is my usual adviser and I think he is great.
Andrew is awesome! He was super helpful when choosing a vehicle and exploring my options. He even helped me get a better quote in car insurance. He made sure I left happier than when I arrived. Thanks Andrew!
I can’t say enough about how well I was treated by Cef, Daniel and Moritz Kia. The last car dealership I had used two years ago left a very bad taste in my mouth and it was so nice to have the service I got from Cef. This was going to be a complicated deal to do and Cef got it done for me. I really appreciate the the professionalism in the service I received! I was referred by two of my good friends and I know I will be recommended Cef and Moritz Kia to my friends as ...
The service department is unbelievable - prompt, courteous, and knowledgeable. Waiting area is well-stocked. Service is quick and efficient. They reviewed every item and it’s cost before fixing it.
I got to the service department without an appointment and they took my car in and out in less than an hour. This dealer is one of a kind, every one is very nice and professional. My service advisor Thomas is amazing, he doesn’t know the word NO. He is always happy and willing to do what it takes to make you feel welcome and important.
Great service, friendly staff, very helpful they really do show interest in my vehicle to perform well, definitely will come back for my service needs
Ceferino exceeded my expectations. This was my first time purchasing a car and he made it super smooth and easy. Thank you Moritz Kia Hurst for the amazing customer service!
Best car experience so far! This is our 5th purchase for Moritz Kia Hurst and and the best . y’all always make it quick and easy to get into a new car!
Excellent experience with the purchase of my new vehicle. Every aspect of the transaction was painless and efficient. I was in and out driving my new car in under 3 hours.
By far the best customer care I’ve experienced anywhere. The customer care at Kia was much much better than other dealerships I’ve been too.
Cef Zambrano is a 5 Star Salesperson who goes far and beyond to make your purchase a great experience. Cef Gives 100% attention to your needs and excellent honest to God Service. You get A plus service @ Moritz KIA Hurst and will definitely recommend Cef and Moritz KIA
The service was very great! He was very patient and helpful during all the service we had with him. He was very responsive and provided the best answers/solutions when we had any questions. Overall, our experience was great!
Steve Potter in sales was great & Daniel Williams in finance is a wizard. Best car buying experience I ever had! These people were friendly and made me feel comfortable. Thanks for all your help!!
We went to several dealerships and Steve was the only person who took time to explain the details of the car to my daughter Great Job!!!!
Best car buying experience I’ve had. The team at Moritz Kia Hurst helped me through the process in timely, efficient manner. I would definitely buy another car with Moritz Kia in the future.
Victor was enjoyable to work with very knowledgeable about his product and went above and beyond answering all our questions no matter what time of day. Truly a valued employee he represents Moritz very well.
Every time I go to Moritz Kia Nick Fritz takes great care to make sure I am happy he is an excellent service advisor give him a raise
Excellent service and sales experience. Highly recommend Moritz and Kirk Potter, he really goes the extra mile! My service advisor was also amazing and FAST service!
He is absolutely without question the best car salesman that I have ever had..From the moment I got out of the car, he was the best!!!
Thomas was so nice and went above and beyond to take care of my car. I have NEVER been to a dealership that has made it all about the customer the way Thomas and his team did. So thankful to him.
At NRH KIa the service department is constantly great. All ways a reasonable amount of time, always a full report with recommendations, that I can work in at my convenience. Thank you. You take the chore out of keeping the car running great!
The moment I arrived the process was simple & fast. Nick was the associate that assisted me, the wait was not long. The service was awesome!!
Ceferino’s customer service is outstanding. Very helpful and responsive to all our questions. Appreciate the transparency the dealership gave us from the get-go.
It was great pleasure working with Ceferino. He was very detailed explaining features and making sure I got what I was looking for. Great work.
This is my 3rd time in 10 years buying a car at Moritz. The cars are good quality and the service is always superb. Thank you.
Quick & accurate service EVERYTIME. The service department is ALWAYS polite, and courteous and I can depend on quality service each time I take my SUV for service
I went to Kia service for a regular oil change. The latch in the back broke after I scheduled the oil change. I told the service advisor Thomas Miller, he said they might need to order the part. After a short wait Thomas returned saying the oil change was done and they were also able to replace the broken latch. Thank you Thomas for being so friendly. It was a nice to go somewhere to get work done and have a friendly atmosphere.
Can't say enough about the customer service. Trai really took care of us as dis the entire service team. Bad battery, still under warranty by a couple thousand miles. Came in, within minutes, back on the road and they washed the car. Main thing was the attitude. Genuine people who care about their brand and you could tell. Better than expected. Will remember this when looking for our next vehicle as well.
Outstanding dealership! Clean and efficient. With the best service writer I have ever delt with - Martin Sourannakane. He is why I am a returning customer.
Wonderful experience with salesman and finance area. They understood our needs and concerns and worked to meet them, not for the commission
Great service and nice waiting room.
Our salesman, Ceferino was excellent to work with. Ceferino was very professional and responsive both during and after the sale. The dealership didn't mark up the vehicle like other dealerships were/are doing and didn't add a bunch of add-ons to inflate the price. They were the only Kia dealership that took the time to actually listen to what i wanted and offered to help.
Cef was amazing. I am in sales so it was great having someone that cared. Took the time to learn my needs and issues. We landed on the telluride and we couldn’t be happier
Cef was awesome! Everything was friendly. Finance was cool too I enjoyed my experience and if you want a new kia. Go get it with cef today!
I had a great experience at Mortiz of Hurst! Scot (with one T) was funny, kind, and helpful. He got me in and out while still getting to know me, showing me features and explain differences in models. He was not pushy and did not rush me. I got in and out quick with a brand new car! Highly recommend!!
Young man who helped me was most gracious and accommodating. Thank you
Everything was good
I had gotten an oil change from somewhere else and was told my rear brakes needed to be replaced immediately. Called Kia and got to talk to Martin who was able to squeeze me into the schedule (the day before Thanksgiving) to have my brakes looked at before heading out of town. My brakes were fine but Martin went above and beyond by not only getting me seen, being done within the hour AND giving me his card in case I needed to contact him with any questions while traveling. I already loved Moritz but this is just another testament ...
The service was quick and my service adviser was concerned that I received the TOP of the line care for car. Thanks Martin Souvannakane for good customer service.⭐️⭐️⭐️⭐️⭐️
I have been a customer here for 3 years and my service representative, Martin S., is the very best. He is so knowledgeable, professional, and friendly. Martin is the reason I stay with Moritz Kia Hurst.
Thomas is absolutely amazing! I bought my little Kia Soul from this dealership about two years ago and fell in love with it. Since driving off the lot I haven’t gone anywhere but here for my maintenance and every single time, with or without an appointment, Thomas is the nicest and most helpful person to deal with. I never feel pressured to get extra things “fixed” but he always gives me full insight on my vehicles condition and options for how to proceed. I would highly recommend this dealership, specifically their amazing service department and I’m definitely a ...
Thomas Miller always gives great service with a smile, and keeps me aware what needs to be done, walking me thru the process til i understand it.
The Moritz Kia dealership is honest and they always do a great job. I always feel comfortable having them work on my vehicle and they are also very friendly.
Great service department. They are prompt knowlegable and very courteous!
Always an amazing experience at Morris Kia Hurst! Hey are fast, clean, friendly and do it right the first time! Thanks again. See you next time.
Great service, very fast and everything was done how, when and how much they said, right down the line. Better than any dealer setvice center I’ve ever encountered anywhere. Roger
The Moritz Kia Hurst service department is exceptional. Thomas, one of the service advisors, is a very customer oriented professional who will take care of customers in an exceptional way.
Easiest new car purchase I've ever experienced. Salesmen Bart Harrison and Chris Perry were wonderful to work with and extremely patient with my long list of must haves. Finance had me in and out in no time. Looking forward to continuing use of the service department as I've had great service there the past four years with a Kia purchased at another dealer.
Nick is awsome he always takes care of my car and makes me feel like family. Everyone in the service department is great and you couldn't have a better team.
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